Frequently Asked Questions
Q: What size tent will I need for my event?
A: The following list approximates the capacity of different tent sizes:
12' x 12' (15 people)
15' x 15' (22 people)
16' x 16' (26 pe0ple)
20' x 20' (40 people)
15' x 30' (45 people)
20' x 30' (60 people)
20' x 40' (80 people)
30' x 30' (100 people)
30' x 45' (140 people)
30' x 60' (180 people)
Q: How will I know if a certain tent will fit in the area I have?
A: First thing that you need to do is measure the area in which you want to put the tent. You must add 10 feet to the dimensions for staking. (This means that if you want a 20’ x 40’ tent then you need an area that is at least 30’ x 50’). This area must be flat with no obstacles in the way - bushes, fences, rocks, trees, swing sets, pools, patios, decks or any other objects. We will need a height clearance of around 18 feet. If the dimensions that you come up with do not meet our requirements, then we will be unable to install your tent. If your area is close to these requirements, or if you have a concern, please email us a couple of digital photos of the area, along with the measurements to mike@palaceevent.com. With our packages, a C.A.D. layout is available!
Q: Do prices include set up and delivery?
A: Prices include set up of rental items that the customer could not be expected to set up (Tents, Dance floors, Stages). Set up of rental items like chairs, tables, tablecloths, etc. is an additional charge
*Inquire for Delivery Price. Delivery price depends on what is being rented and the distance that will be traveled.
Q: I am ready to make my reservation! How do I place an order?
A: When you are 100% sure you know what you want, email us to place your order or schedule an appointment. We will then check the availability, go over pricing, and answer any questions or concerns you may have at the time of ordering. If the equipment you want is available, we will then fill out a contract and mail it out, or you can visit our office to pick it up and put down a deposit. All reservations require a 50% non-refundable deposit and a signiture indicating understanding of our rental contract. We do not “pencil in” customers.
Q: How far in advance should I reserve the equipment I need for my event?
A: Once you have chosen a date and know what you need, call us ASAP to reserve the equipment you need for your event. All rental products and services are on a first-come, first-serve basis.
Q: What forms of payment do you accept?
A: We accept checks, money orders, and cash. We also accept credit cards, but there is a service fee applicable. All reservations require a 50% deposit. Payment in full is due 2 weeks prior to your event.
Q: When should I have my lawn cut before my party?
A: DO NOT cut your grass the day of your tent install. The green sap that is left on the surface of your lawn will stain our equipment, as we have to lay most of it on the ground during our install. Another reason is that, for safety reasons, we do not want your landscaper to interfere with the installation of your equipment. It is always best to leave your grass a little long, as it wears better. If your party is on a Saturday, you would want your lawn to be mowed no later than Wednesday of the previous week. Cutting your lawn after the tent has been installed can be difficult with all of the poles and stakes in the way.
Q: What is your rain date policy?
A: We do not allow our customers to cancel if it rains. All of our items are usable outside when it rains, as long as the equipment is under a tent or indoors.
Q: What’s the difference between a frame tent and a pole tent?
A: A pole tent is held up by tension and requires anywhere from 12-40 stakes. A frame tent requires minimal staking, maybe 4-6 stakes, and is held up by a piped frame. People usually order framed tents when they want their tent in an area where they can't or don’t want to stake. You can use water barrels instead of stakes ONLY on a frame tent. Water barrels can not be used on pole tents. We will not install any tent unless it is staked.
Q: What is your dancefloor capacity?
A: Dance Floor Size Number of 4'x4' Panels Number of Dancers
8'x8' 4 16
8'x12' 6 24
8'x16' 8 32
12'x16' 12 48
12'x20' 15 60
16'x16' 16 64
16'x20' 20 80
16'x24' 24 96
16'x28' 28 112
16'x32' 32 128
20'x20' 25 100
20'x24' 30 120
20'x28' 35 140
20'x32' 40 160
24'x32' 48 192
24'x36' 54 216
28'x32' 56 224
32'x32' 64 256
32'x36' 72 288
36'x36' 81 324
36'x40' 90 360
40'x40' 100 400
Q: What are your prices?
A: Once there is a date and rental products determined, send us an email at event@palaceevent.com and we will be able to email you back with a quote within 24-48 hours.